Unified Communication - IP Telephony (VOIP)

White Papers The Benefits of Business VOIP     Is it time to change your communication style?

IPT (VoIP) technology offers businesses an unbeatable proposition: streamline telecommunications while reducing total cost of ownership. VoIP integrates business communications into a single infrastructure: the data network. By implementing IPT you increase productivity, flexibility, and lower your telephony bills.  You eliminate the need for multiple vendors to look after your communication infrastructure and you create a more mobile workforce. Since IP systems are interoperable and modifiable, they're flexible and adaptive. As new functions and features become available through technological advancements, companies and organizations can incorporate them into their existing systems without the need for new infrastructure.

White Papers IP Telephony	Lower Voice Networking Costs: cost savings generated by avoiding expensive long distance phone services that link geographically dispersed business locations. Access to Centralized Applications: for distributed enterprises IP Telephony can provide remote and mobile access to advanced communications applications, including call management, messaging and call centre. Quick & Easy Deployment: avoid Waiting for Service Provider installations. Simple and flexible configuration. Common additions, moves and changes can be administered with simple tools. Cabling costs. Deploying VoIP in a building means eliminating the need for phone extension cables. All that is needed is Ethernet cabling.

White Papers Unifying Communications Infrastructure Unified Communications Delivers Global Benefits	A single inbox. Unified messaging can deliver all types of messaging and communication to a single inbox. Efficient communication. Users can communicate more efficiently by having access to all communications at one time and being free to share, forward, or manage them in the way that's most convenient or effective for the given communication. Cost savings. Merging streamlines the communications administration and consolidates the infrastructure onto fewer physical servers, saving money for the enterprise. Access from anywhere. Unified messaging provides alternative methods of accessing communications. By merging e-mail, voice, and other communications, users can get voice messages in e-mail, have e-mail dictated over the phone, or access communications via the Web. Mobility & Presence: view the availability status of other users to determine when and how to effectively reach each other.

White Papers IP Contact Centre Business Benefits of an IP-based Contact Centre Infrastructure	Location independence: no matter where agents are physically located, as long as they have access to the corporate WAN, they can still function as if on-site. Deploy and maintain a single network: a single network in not only less expensive to operate, but business rules can be configured in a single place to ensure a consistent customer experience. Multimedia channels: support of multiple contact channels, web collaboration, text chat, e-mail. Flexibility: VoIP offers call centre scalability and provides an easy platform which adapts and grows along with the business. Cost saving: as phone calls are routed over existing data networks the need for separate voice and data networks is eliminated, also cutting down the time spent on IT support.

White Papers Spescom - Turning Risk into Growth	Staff training and development: Recording and monitoring calls is one of the best ways to train and coach staff on how to handle calls effectively. Protection and dispute avoidance/resolution: Protecting business interests by proving ‘who said what’ in a dispute can be vital, saving an organisation time and money. Recording telephone calls can also avoid the problems associated with inaccurate order taking, lost delivery details or disputes concerning pricing. Compliance: In many sectors recording telephone conversations is mandatory to comply with government regulations. Having recording in place may prevent fraudulent information being given in the first place, whilst giving the company a lasting record of what was said.

White Papers PhonEX ONE - Take control of your communications SAB and Unison Case Study	Reduced abuse of Telephone Services: Accurate record of high cost call volumes to suppliers, clients, branches and private. Monitoring usage of infrastructure:  provide accurate and detailed information - allowing for more informed procurement decision-making. Increase your employees' productivity: Increase your employee productivity by evaluating personal and business calls.